h779 Privacy Policy

01 Introduction

This Privacy Policy ("Policy") is issued by h779 ("h779", "we", "us", "our"), the operator of the online gaming platform accessible at h779.net and all associated domains, subdomains, and mobile applications (collectively, the "Platform"). This Policy governs the collection, use, storage, disclosure, and protection of personal data relating to all users of the h779 Platform ("you", "Player", "User").

h779 is committed to processing personal data in a lawful, fair, and transparent manner. This Policy is intended to give you a clear and complete understanding of our data practices so that you can make informed decisions about your use of the h779 Platform. It should be read in conjunction with the Terms & Conditions and Responsible Gaming policy, both of which are incorporated by reference.

By registering an account with h779, depositing funds (whether via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, or any other supported payment method), or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

If you have any concerns about our data practices, please contact our Data Protection team at [email protected] before continuing to use the Platform.

02 Personal Data We Collect

h779 collects the following categories of personal data. The specific data points collected may vary depending on which Platform services you use and the verification requirements applicable to your account tier.

h779 does not knowingly collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by applicable regulatory obligations (for example, for problem gambling risk assessments). Where such data is collected, it is processed under a specific lawful basis and afforded heightened protection.

03 How We Collect Your Data

h779 collects personal data through the following channels:

• Direct Interactions: Data you provide when registering your account, completing identity verification, making deposits or withdrawal requests via JazzCash, EasyPaisa, or bank transfer, contacting customer support, or responding to surveys and promotions.
• Automated Technologies: Technical and usage data collected automatically when you access the Platform, including via cookies, web beacons, server logs, and similar tracking technologies. This includes device fingerprinting used for fraud prevention purposes.
• Third-Party Sources: Identity verification data from document verification providers used for KYC compliance; payment verification data from payment processors including JazzCash and EasyPaisa; fraud screening data from third-party AML and compliance screening services; and geolocation data from IP intelligence providers.
• Publicly Available Sources: In certain circumstances, h779 may verify information against publicly available registers or databases as part of its regulatory compliance obligations.

04 Legal Basis for Processing

h779 processes your personal data only where a valid legal basis exists. The applicable legal bases under internationally recognised data protection frameworks are as follows:

• Contractual Necessity: Processing required to enter into and perform the contract with you — including account creation, processing deposits and withdrawals in PKR, settling sports bets and casino game outcomes, and managing bonuses.
• Legal Obligation: Processing required to comply with applicable laws — including anti-money laundering (AML) regulations, Know Your Customer (KYC) requirements, tax reporting obligations, and regulatory reporting to our licensing authority.
• Legitimate Interests: Processing necessary for h779's legitimate business interests where those interests are not overridden by your rights — including fraud prevention, platform security, responsible gaming monitoring, and internal analytics to improve the Platform.
• Consent: Processing for purposes where you have given clear consent, such as receiving marketing communications from h779 about promotions, PSL offers, or new features. You may withdraw consent at any time through your account settings or by contacting support.

05 How We Use Your Personal Data

h779 uses your personal data for the following specific purposes:

• Account Management: Creating and maintaining your h779 account, processing your login credentials, managing account settings and preferences, and communicating essential account-related information.
• Payment Processing: Facilitating deposits via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, 1LINK, or card; processing withdrawal requests to your registered payment method; maintaining financial transaction records; and managing currency in PKR.
• Identity Verification & KYC: Verifying your identity and age (21+), confirming the source of deposited funds, and meeting our obligations under applicable AML and counter-terrorism financing regulations.
• Platform Operation: Delivering casino games, live dealer content, sports betting markets (including PSL, cricket, and UFC), Happy Fishing, and promotional offers to your account.
• Security & Fraud Prevention: Detecting and preventing fraudulent activity, unauthorised account access, multi-accounting, bonus abuse, match-fixing, and other prohibited conduct outlined in the Terms & Conditions.
• Responsible Gaming: Monitoring gaming behaviour to identify indicators of problem gambling; administering self-exclusion, deposit limits, and cooling-off periods; and engaging players with responsible gaming resources where appropriate.
• Customer Support: Responding to queries, complaints, and requests submitted via Live Chat or email; maintaining records of support interactions for quality and compliance purposes.
• Marketing Communications (with consent): Sending promotional offers, bonus notifications, PSL season campaigns, and platform updates via your registered contact details, subject to your communication preferences.
• Platform Improvement: Analysing usage data in aggregate to understand player behaviour, identify technical issues, and improve Platform features, game selection, and user experience.
• Legal & Regulatory Compliance: Meeting all obligations under our international gaming licence, responding to regulatory enquiries, and maintaining records as required by applicable law.

06 Data Sharing & Disclosure

h779 may share your personal data with the following categories of third parties, solely for the purposes described in this Policy:

• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast/1LINK, and card processing networks receive the financial and identity data necessary to process your transactions. These processors operate under their own privacy policies and are bound by contractual data protection obligations.
• Identity Verification Providers: Third-party KYC and document verification services receive identity data (CNIC scans, selfies, proof of address) for the purpose of verifying your eligibility to hold an h779 account.
• AML & Fraud Screening Services: Anti-money laundering and sanctions screening providers receive name, date of birth, and account activity data to facilitate regulatory compliance checks.
• Game and Platform Technology Providers: Casino game studios, RNG certification bodies, and platform infrastructure providers may receive limited technical and transactional data necessary to deliver their services within the h779 Platform.
• Regulatory Authorities: h779's licensing authority and relevant law enforcement or regulatory bodies may receive data where required by law, court order, or the terms of our operating licence.
• Professional Advisors: Legal, financial, and compliance advisors may access data on a confidential basis where required to provide professional services to h779.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of h779's business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and your rights in relation to it.

All third-party recipients of h779 player data are required to implement appropriate technical and organisational measures to protect that data and are prohibited from using it for any purpose other than those specified in their agreements with h779.

07 Cookies & Tracking Technologies

h779 uses cookies and similar tracking technologies on the Platform to enable core functionality, improve performance, and deliver a more relevant experience. A cookie is a small text file placed on your device when you access the Platform. The categories of cookies used by h779 are as follows:

• Strictly Necessary Cookies: Required for the Platform to function. These include session authentication cookies that keep you logged in to your h779 account, security tokens, and load balancing identifiers. These cannot be disabled without disrupting Platform functionality.
• Performance & Analytics Cookies: Used to collect anonymous statistical data about how players interact with the Platform — including pages visited, session length, and error reports. This data helps h779 identify technical issues and improve the user experience.
• Functionality Cookies: Used to remember your preferences — such as your preferred language, display settings, and recently played games — so that the Platform adapts to your individual usage patterns over time.
• Security & Fraud Detection Cookies: Device fingerprinting and behavioural analysis cookies used to detect suspicious activity, prevent multi-accounting, and protect the integrity of the platform against bot usage and fraudulent behaviour.

h779 does not use advertising tracking cookies or cross-site tracking technologies that would allow third parties to track your browsing behaviour across other websites. You can manage cookie preferences through your browser settings, though disabling strictly necessary cookies will prevent you from accessing your h779 account.

08 Data Retention

h779 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The following general retention schedule applies:

• Active Account Data: Retained for the duration of your account's existence on the h779 Platform.
• Financial Transaction Records: Retained for a minimum of five (5) years following account closure, as required by AML regulations applicable to internationally licensed gaming operators.
• Identity Verification Documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant identity verification process, whichever is later.
• Customer Support Correspondence: Retained for three (3) years following the closure of a support case, unless the correspondence relates to a formal complaint or legal matter, in which case it is retained for the duration of proceedings plus five (5) years.
• Gaming History & Session Logs: Retained for five (5) years following account closure for regulatory compliance purposes.
• Marketing Preference Data: Retained until you withdraw consent or close your account, plus a further period of one (1) year to manage any outstanding unsubscribe requests.

Following the expiry of the applicable retention period, your personal data is securely deleted or anonymised so that it can no longer be associated with you as an individual.

09 Security Measures

h779 employs a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and h779 servers is encrypted using industry-standard TLS 1.3 protocols. No personally identifiable data is transmitted in plaintext.
• Password Hashing: User passwords are never stored in plaintext. h779 applies cryptographic hashing with salting, meaning passwords cannot be recovered even by h779 staff in the event of a data incident.
• Two-Factor Authentication (2FA): h779 supports 2FA via OTP delivered to your registered JazzCash or EasyPaisa number, adding an additional layer of protection to account login and withdrawal requests.
• Segregated Data Environments: Player financial data, identity documents, and gaming records are stored in segregated, access-controlled environments with strict internal authorisation policies. Access is granted on a need-to-know basis only.
• Continuous Security Monitoring: h779 operates 24/7 real-time intrusion detection, anomaly monitoring, and automated alerting systems to identify and respond to potential security incidents promptly.
• Regular Security Audits: h779's security infrastructure undergoes periodic internal and third-party penetration testing and vulnerability assessments.

Despite these measures, no system is entirely immune to security incidents. In the event of a data breach that poses a risk to your rights and freedoms, h779 will notify affected players as required under applicable data protection regulations.

10 Your Data Protection Rights

As a player on the h779 Platform, you hold the following rights in relation to your personal data. These rights are subject to limitations where processing is required for legal compliance or legitimate security purposes:

• Right of Access: You have the right to request a copy of the personal data h779 holds about you, along with information about how it is processed. h779 will respond to access requests within 30 days.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data held by h779. You can update most account information directly via your account settings dashboard.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent. Note that h779 may be legally required to retain certain data (e.g., financial records) notwithstanding an erasure request.
• Right to Restrict Processing: You have the right to request that h779 restricts the processing of your data in certain circumstances — for example, while a dispute about accuracy is being resolved.
• Right to Data Portability: You have the right to receive a copy of personal data you have provided to h779 in a structured, machine-readable format, and to transmit that data to another controller where technically feasible.
• Right to Object: You have the right to object to processing based on legitimate interests, including profiling for responsible gaming risk assessments. h779 will stop processing unless it can demonstrate compelling legitimate grounds that override your rights.
• Right to Withdraw Consent: Where processing is based on consent (such as marketing communications), you may withdraw consent at any time by updating your marketing preferences in account settings or by contacting support. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

To exercise any of the above rights, submit a written request to [email protected] with the subject line "Data Subject Request". h779 may require identity verification before processing your request to ensure your data is not disclosed to an unauthorised party.

11 Children's Privacy

If you have reason to believe that a minor has registered on the h779 Platform or that personal data belonging to a minor has been submitted to h779, please notify us immediately at [email protected]. h779 will investigate and take appropriate action without undue delay.

Parents and guardians who are concerned about underage gambling are encouraged to visit the Responsible Gaming page, which provides guidance on parental control resources and steps to prevent underage access to online gambling platforms.

12 International Data Transfers

h779 operates internationally and may transfer your personal data to servers and service providers located outside Pakistan. Where personal data is transferred to countries that may not provide the same level of data protection as Pakistan's applicable laws, h779 implements appropriate safeguards to protect your data, including:

• Standard contractual clauses with receiving parties that impose data protection obligations equivalent to those under internationally recognised frameworks.
• Data processing agreements with all third-party service providers, including KYC vendors, payment processors, and platform technology providers.
• Transfer impact assessments for high-risk international transfers to ensure adequate protection is in place before data is shared.

By using the h779 Platform, you acknowledge that your personal data may be processed in jurisdictions outside Pakistan. h779 commits to ensuring that all such transfers are conducted lawfully and with appropriate safeguards in place.

13 Changes to This Privacy Policy

h779 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or regulatory requirements. The effective date at the top of this document will be updated whenever material changes are made.

Material changes that affect your rights or the way h779 processes your personal data will be communicated to you via the email address or mobile number associated with your h779 account, with reasonable notice prior to the changes taking effect where practicable.

Your continued use of the Platform following the effective date of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not accept the changes, you should cease using the Platform and contact h779 to close your account. Any balance in your account will be processed in accordance with the account closure procedures in the Terms & Conditions.

The current version of this Privacy Policy is always available at h779.net/privacy-policy. h779 recommends reviewing this page periodically to stay informed of your privacy rights on the Platform.

14 Contact & Data Queries

For any questions, concerns, or formal requests relating to this Privacy Policy or the processing of your personal data by h779, please contact us through the following channels:

• Data Subject Requests (Access, Erasure, Correction): Email [email protected] with subject line "Data Subject Request". Please include your registered account username and mobile number to facilitate verification.
• General Privacy Enquiries: Email [email protected] with subject line "Privacy Enquiry".
• Live Chat: Available 24/7 via your logged-in h779 account dashboard for immediate assistance on any privacy-related questions.
• Complaints: If you are not satisfied with h779's response to a privacy concern, you have the right to lodge a complaint with the regulatory authority under which h779 holds its international gaming licence. Details of the relevant authority are available from h779 support upon request.